Forum - Tech Help - Problem Making Video - Messages http://www.muvizu.com/Forum/topic1513-problem-making-video.aspx Forum - Tech Help - Problem Making Video - Messages en-us http://blogs.law.harvard.edu/tech/rss Jitbit AspNetForum Tue, 17 Jan 2012 09:54:56 GMT Tue, 17 Jan 2012 09:54:56 GMT http://www.muvizu.com/Forum/topic1513-problem-making-video.aspx Message from Jamie atinybitlower wrote:
Hi:

After I uploaded the update for some reason about half way during the make video process I receive an error message "Unable to make video, unknown error." Can anyone provide a solution?

Thanks
Mike



Hi Mike,

Can you send the following infomation to bugs@muvizu.com and I'll take a closer look into this issue for you.

1. The set file you are working on
2. Go to the ? icon on the top right hand side of Muvizu and click on About then click the "System info" button, click Copy and then paste it into an email (this will let me see the version of Muvizu you are using and your computers spec in case that has anything to do with it).
3. Could you give a brief description of what you were doing? Adjusting timeline markers, etc.
4. Did you use the patch posted on the forum's yesterday or are you using just the released version from the 10th of January?

Cheers,
Jamie.]]> Tue, 17 Jan 2012 09:54:56 GMT http://www.muvizu.com/Forum/topic1513-problem-making-video.aspx Message from atinybitlower
After I uploaded the update for some reason about half way during the make video process I receive an error message "Unable to make video, unknown error." Can anyone provide a solution?

Thanks
Mike]]> Mon, 16 Jan 2012 21:53:35 GMT