Forum - Tech Help - Problem with Expansion Pack Purchase - Messages http://www.muvizu.com/Forum/topic6068-problem-with-expansion-pack-purchase.aspx Forum - Tech Help - Problem with Expansion Pack Purchase - Messages en-us http://blogs.law.harvard.edu/tech/rss Jitbit AspNetForum Sun, 27 Nov 2016 13:52:59 GMT Sun, 27 Nov 2016 13:52:59 GMT http://www.muvizu.com/Forum/topic6068-problem-with-expansion-pack-purchase.aspx Message from PatMarrNC MrDrWho13 wrote:
BigWhirl2012 wrote:
It doesn't even give me the option to do download. It takes me to the page that tells me I've previously purchased the product and that's all it will do.


Some packs don't require a download, but you need to go to file-->activate to enable then.


in other words, some of the packs (like keyframing, 360degree rotation and maybe some others) are already coded into the program, so there's nothing to download. It just needs to be activated by re-entering your activation code.
The only expansion packs that require a download are the ones that involve characters and assets.]]> Sun, 27 Nov 2016 13:52:59 GMT http://www.muvizu.com/Forum/topic6068-problem-with-expansion-pack-purchase.aspx Message from MrDrWho13 BigWhirl2012 wrote:
It doesn't even give me the option to do download. It takes me to the page that tells me I've previously purchased the product and that's all it will do.


Some packs don't require a download, but you need to go to file-->activate to enable then.]]> Sun, 27 Nov 2016 08:53:54 GMT http://www.muvizu.com/Forum/topic6068-problem-with-expansion-pack-purchase.aspx Message from BigWhirl2012 Sun, 27 Nov 2016 01:20:32 GMT http://www.muvizu.com/Forum/topic6068-problem-with-expansion-pack-purchase.aspx Message from BigWhirl2012 ]]> Sat, 26 Nov 2016 22:32:54 GMT http://www.muvizu.com/Forum/topic6068-problem-with-expansion-pack-purchase.aspx Message from MrDrWho13 BigWhirl2012 wrote:
I don't even have those menu options once I go to File. I have "New, Open, Save, Save As, Options, Upgrade to Muvizu:Play+, and Quit". The "Upgrade to Muvizu:Play+" makes me think it's not recognizing my license for Play+. I tried clicking on the Upgrade option and it took me to a page titled, "Muvizu:Play+ license". At the bottom I receive a message stating, "You have previously purchased this product from us". Looks like I'm going to need to contact support.

Ah that does sound odd. Have you tried clicking the "enter code" button after clicking "upgrade"? You need to copy the code from your email or the "my products" section of your profile before clicking "enter code" because it pulls it directly from your clipboard.]]> Sat, 26 Nov 2016 22:26:05 GMT http://www.muvizu.com/Forum/topic6068-problem-with-expansion-pack-purchase.aspx Message from BigWhirl2012 Sat, 26 Nov 2016 22:18:00 GMT http://www.muvizu.com/Forum/topic6068-problem-with-expansion-pack-purchase.aspx Message from MrDrWho13 http://www.muvizu.com/Support]]> Sat, 26 Nov 2016 21:17:53 GMT http://www.muvizu.com/Forum/topic6068-problem-with-expansion-pack-purchase.aspx Message from BigWhirl2012 Sat, 26 Nov 2016 21:00:21 GMT http://www.muvizu.com/Forum/topic6068-problem-with-expansion-pack-purchase.aspx Message from BigWhirl2012
I checked my license and it is valid. It was purchased 01-03-2015 and is Muvizu+. I went through everything I've ever created and received the exact same error message when loading. Halfway through... BAM! ... I get the error message.

So I close the program and am greeted with the following dialogue box entitled, "Unsupported 16 bit application" and the box reads, ".... (the file location etc of my computer) cannot start or run due to an incompatibility with 64-bit version of Windows. Please contact the vendor if a 64-bit Windows compatible version is available."

I've never had these kind of issues before.]]> Sat, 26 Nov 2016 20:49:53 GMT http://www.muvizu.com/Forum/topic6068-problem-with-expansion-pack-purchase.aspx Message from BigWhirl2012
I just purchased the Key Framing Expansion pack and the 360 video expansion along with the horror villains and horror zombies content packs. Once purchased I was taken to a page that thanked me for my purchase and had four buttons for me to download my purchases. I clicked on the content packs and installed them without a problem. Opened Muvizu and there they were. However when I click on the buttons for the expansion packs all it does is take me to the store page for them. The only download button on that page is to download Muvizu itself. What am I missing?]]> Sat, 26 Nov 2016 20:21:17 GMT