Forum - Tips & Tricks - New 64 bit and New 32 bit Crash on "Make video"

Forum - Tips & Tricks - New 64 bit and New 32 bit Crash on "Make video" - Messages http://www.muvizu.com/Forum/topic1078-new-64-bit-and-new-32-bit-crash-on-make-video.aspx Forum - Tips & Tricks - New 64 bit and New 32 bit Crash on "Make video" - Messages en-us http://blogs.law.harvard.edu/tech/rss Jitbit AspNetForum Thu, 14 Jul 2011 14:22:10 GMT Thu, 14 Jul 2011 14:22:10 GMT http://www.muvizu.com/Forum/topic1078-new-64-bit-and-new-32-bit-crash-on-make-video.aspx Message from CrazyDave
I had this occur on one of our work laptops here at Muvizu. It was easy to fix by applying the patch but then I realised that actually I was using a Dell laptop that had two graphics processor modes: one is "High performance NVIDIA processor" accelerated graphics for running 3D application and the other is Intel "Integrated graphics" which gives better battery life for the laptop but is not so good for 3D and games (and doesn't support anti-aliasing).

The preferred choice between the two processors are accessed by following:
Control Panel -> Hardware and Sound -> NVIDIA Control Panel -> Manage 3D settings -> Global Settings

The reason that I'm posting this is that I suspect quite a few of you might have similar laptops and may be using the Intel graphics adaptor rather than the NVIDIA one. Not only would you be missing out on the anti-aliasing, but your machine will perform much more slowly when running Muvizu. I recommend that you check this out... if anyone is in this situation and switch to the NVIDIA processor you can uninstall and re-install Muvizu to get the anti-aliasing back on (or message me and I'll send you an "un-patch").

n.b. I believe that future versions of Muvizu will be sensitive to the machine's anti-aliasing capabilities and will not crash whether the card supports it or not.

Cheers, Dave.]]> Thu, 14 Jul 2011 14:22:10 GMT http://www.muvizu.com/Forum/topic1078-new-64-bit-and-new-32-bit-crash-on-make-video.aspx Message from mac17 Thu, 23 Jun 2011 05:48:09 GMT http://www.muvizu.com/Forum/topic1078-new-64-bit-and-new-32-bit-crash-on-make-video.aspx Message from ukBerty
I also get random lock ups when selecting video>make video from the top menu bar. This will lock my whole damn machine.

I was trying to work out some rules and I think it may be connected to what else is going on on my machine at the time - iPlayer is top of my list at the moment, but it's always Muvizu which initiates the hang by doing a video>make video (I use the save button a lot).

I have an NVidia GeForce GTX 460 card.

When the PC has locked I reboot, go back into Muvizu and render the exact same thing fine.

Happens probably 1 in 25 renders.

Berty]]> Fri, 17 Jun 2011 06:08:19 GMT http://www.muvizu.com/Forum/topic1078-new-64-bit-and-new-32-bit-crash-on-make-video.aspx Message from chistofers Fri, 17 Jun 2011 02:34:29 GMT http://www.muvizu.com/Forum/topic1078-new-64-bit-and-new-32-bit-crash-on-make-video.aspx Message from chuckles Yes, my laptop has Nvidia Geoforce GT 420M
Cheers
Paul]]> Wed, 01 Jun 2011 18:01:31 GMT http://www.muvizu.com/Forum/topic1078-new-64-bit-and-new-32-bit-crash-on-make-video.aspx Message from wertstrong mcmillan-ra wrote:

Just out of curiosity, can you let us know what type of Graphics card you have on the laptop? Is it one of the ones with an nVidia and an intel one - or one of the ATI models?
Ta.

I have got the "Intel one" and I also had the same problem but it's OK now that I have replaced the DefaultGame.ini.]]> Wed, 01 Jun 2011 13:10:29 GMT http://www.muvizu.com/Forum/topic1078-new-64-bit-and-new-32-bit-crash-on-make-video.aspx Message from glasgowjim
The reason that I am saying that is that Nvidia has generally had weaker anti-aliasing performance than ATI over the years.....

P.S. Woo - 600 posts.
edited by glasgowjim on 01/06/2011]]> Wed, 01 Jun 2011 12:50:37 GMT http://www.muvizu.com/Forum/topic1078-new-64-bit-and-new-32-bit-crash-on-make-video.aspx Message from mcmillan-ra chuckles wrote:

Hi
It worked! Thank you soooooo much! I downloaded the file and replaced the original, and now it's working fine!
Thank you thank you thank you all!

Hi Chuckles,

Just out of curiosity, can you let us know what type of Graphics card you have on the laptop? Is it one of the ones with an nVidia and an intel one - or one of the ATI models?

Ta.]]> Wed, 01 Jun 2011 11:18:07 GMT http://www.muvizu.com/Forum/topic1078-new-64-bit-and-new-32-bit-crash-on-make-video.aspx Message from chuckles It worked! Thank you soooooo much! I downloaded the file and replaced the original, and now it's working fine!
Thank you thank you thank you all!]]> Fri, 27 May 2011 19:01:12 GMT http://www.muvizu.com/Forum/topic1078-new-64-bit-and-new-32-bit-crash-on-make-video.aspx Message from CrazyDave
Claire, I think that it is unlikely he will be able to follow your suggestion as his machine hangs before he will have access to the video options dialog.

Instead, Chuckles, could you find the file: "DefaultGame.ini" that lives here (for 64 bit):

C:\Program Files\Muvizu\MuvizuGame\Config

Delete it, and replace it with the version that you can download from here, you'll have to unzip the file first:

http://www.muvizu.com/download/DefaultGame.zip

This is a version of the same file but with Anti-aliasing turned off by default.

Please let us now how you get on, thanks.

David.]]> Fri, 27 May 2011 12:28:30 GMT http://www.muvizu.com/Forum/topic1078-new-64-bit-and-new-32-bit-crash-on-make-video.aspx Message from claireq
Try this for me please.
Open a new scene, click on make video.
In this window click on options and uncheck anti-aliasing

After this load your scene and try make a video then.

Just to let you know, I have been able to render out the set you emailed us and I have a 32bit windows 7 machine.

Claire
edited by claireq on 27/05/2011]]> Fri, 27 May 2011 11:21:58 GMT http://www.muvizu.com/Forum/topic1078-new-64-bit-and-new-32-bit-crash-on-make-video.aspx Message from chuckles Fri, 27 May 2011 11:01:25 GMT http://www.muvizu.com/Forum/topic1078-new-64-bit-and-new-32-bit-crash-on-make-video.aspx Message from mcmillan-ra
I'm just trying to find the exact point at which it hangs - so I can see what it's doing at that point.]]> Fri, 27 May 2011 09:56:10 GMT http://www.muvizu.com/Forum/topic1078-new-64-bit-and-new-32-bit-crash-on-make-video.aspx Message from chuckles I have installed directx 9 several times, and it seems to be working. The New Muvizu works on my Desktop, but not the laptop which I use most of the time.]]> Fri, 27 May 2011 09:37:18 GMT http://www.muvizu.com/Forum/topic1078-new-64-bit-and-new-32-bit-crash-on-make-video.aspx Message from mcmillan-ra chuckles wrote:

After the New 63 bit version failed, I also installed the NEW 32 bit version. That failed too! I have now installed xvid 64 which I can see in info, but I never get past Make video,

OK, so a few things just to check off:

1. When you say never get past "Make video" - do you get to the bit where it asks you for a filename, or does it hang before that?

2. Since installing have you rebooted your machine (classic tech support - switch it off and back on again.) I doubt it will make the blindest bit of difference, but you never know.

3. Have you tried putting the old version back on? And if so, is that working? The link for it is on the download page.

Finally, what OS are you running XP, Vista or Windows 7?

I'm trying to think what this is likely to be. As Ziggy say's it's probably PC specific, but it's hard to tell what it could be at the moment.

If the old version also jams at the same place, then it will be something to do with the system files that have been installed. (DirectX, DotNet and C++ runtime libs - our stuff is just copied into the installation folder.) Out of those, I'd think that DirectX is the only one that's likely to have an impact, so you could also try installing the version direct from Microsoft:

http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d

But that should be exactly the same as what is in our installer, but it might be worth a try.]]> Fri, 27 May 2011 08:13:11 GMT http://www.muvizu.com/Forum/topic1078-new-64-bit-and-new-32-bit-crash-on-make-video.aspx Message from ziggy72
On a more positive note, I rendered a bit from Fistful of Coders using the Intel YUV codecs, and it looks good! Muvizu loads quick and renders at a fair old rate now on the i5 (not far off realtime - excellent), and the antialiasing looks beautiful (could've done with it last week!). I cant think why Chuckles is having a problem in both versions, unless it's a video card issue or something PC specific.

Keep the faith people!]]> Thu, 26 May 2011 20:49:21 GMT http://www.muvizu.com/Forum/topic1078-new-64-bit-and-new-32-bit-crash-on-make-video.aspx Message from chuckles Thu, 26 May 2011 17:52:38 GMT http://www.muvizu.com/Forum/topic1078-new-64-bit-and-new-32-bit-crash-on-make-video.aspx Message from chuckles Thu, 26 May 2011 17:51:36 GMT http://www.muvizu.com/Forum/topic1078-new-64-bit-and-new-32-bit-crash-on-make-video.aspx Message from mcmillan-ra
The subject suggests the 32-bit crashes on "Make video" too, is this the case? Or is it only the 64-bit one that's doing it - I'm not sure from your message if you mean the codecs didn't work - or the different app versions.

If it's app different versions, then that is more of a problem, the 32-bit one should still work - since, I guess, it was working before. It sounds like a video for windows problem causing the hang to me, but I could be mistaken.]]> Thu, 26 May 2011 17:18:40 GMT http://www.muvizu.com/Forum/topic1078-new-64-bit-and-new-32-bit-crash-on-make-video.aspx Message from chuckles I had already installed the 64 bit codecs, as instructed, but they don't show up in Muvizu.
I sent my Set as suggested. It's so frustrating! Like all of you I've been looking forward to this, and now I'm worse off than I was!]]> Thu, 26 May 2011 15:27:29 GMT http://www.muvizu.com/Forum/topic1078-new-64-bit-and-new-32-bit-crash-on-make-video.aspx Message from Luscan chuckles wrote:

The animation works fine on the timeline, there are only 3 codecs in the 64 bit version, but nether will render the animation. I get a "Not responding" message. Please Help!

Hi Chuckles,

The 64 bit version of Muvizu uses your 64 bit codec folder to gather what it can use to render through. You're going to need to download some 64 bit codecs to use with the 64 bit version of the application. There's a 64 bit version of the K lite codec pack that I've snuck a link in to it at the bottom of the this very post.

http://www.codecguide.com/klcp_64bit.htm

Hopefully that'll help.

Good luck, have fun and keep us posted.

edit - Or, you know, what Emily said.
edited by Luscan on 26/05/2011]]> Thu, 26 May 2011 15:13:17 GMT http://www.muvizu.com/Forum/topic1078-new-64-bit-and-new-32-bit-crash-on-make-video.aspx Message from Emily chuckles wrote:

The animation works fine on the timeline, there are only 3 codecs in the 64 bit version, but nether will render the animation. I get a "Not responding" message. Please Help!

Hiya Chuckles,

For the codecs, you need to download a 64 bit codec pack, as per Luscan's previous post. You can download them from here:

http://www.codecguide.com/klcp_64bit.htm

As for the 'Not responding' message - I'm not sure of why that is, but if you send your set to bugs@muvizu.com then someone will take a look at it.

Hope that helps.

Em.]]> Thu, 26 May 2011 15:09:06 GMT http://www.muvizu.com/Forum/topic1078-new-64-bit-and-new-32-bit-crash-on-make-video.aspx Message from chuckles Thu, 26 May 2011 15:00:08 GMT