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Home ? Tech Help ? licence key not working

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16/03/2022 05:42:21

nbtoon
nbtoon
Posts: 18 		hello, I have a problem. when I enter my license key I get the message that it was successful. but I can't delete the watermark and when I close the program and open it again I get the message again that I should buy it or enter the key. why doesn't my key work? the program is still active on my old pc. could it be because of that? or is windows 11pro not good for the program?
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15/12/2022 11:29:46

aptbritish
aptbritish
Posts: 4 		Hello. You can notice this error if you input a product key for a different version of Windows than the one installed on your device. This issue may also appear if you previously updated to Windows 10, but the current version of Windows installed on your device does not correspond to the edition of your digital license.

krunker
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13/03/2023 12:12:16

trailcockatoo
trailcockatoo
Posts: 1 		That's incompatible with the one on your digital license, you may run into this problem.
the backrooms
edited by trailcockatoo on 2023/3/13
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18/05/2023 10:32:10

dltanner99
dltanner99
Posts: 20 		This is a major issue, with the release of Windows 11. I also built a new PC, and I am unable to use the software to its full extent without watermarks or FBX import, et al. Will this be addressed? Longtime users with full licenses should not be expected to rebuy the software, just to get proper compatibility. Why bother with checking the version of Windows at all? I have had Muvizu for over a decade, and I am wondering if I will be able to get full use of my software. Would it be possible to apply for a new license, so that it runs against our new or different configurations? Thank you for your assistance, but I know that many others like me are affected by this issue.
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22/05/2023 22:05:42

drewiMuvizu mogulExperimental user
drewi
Posts: 307 		Crikey! presumably they will honour their obligation to past purchasers. Duhh
Just so i understand

This problem doesn't arise if you buy Muvizu and install on a new win 11 machine.

but if you have a full copy of muvizu bought pre win 11 and install muvizu on a win 11 machine
you get watermark and other problems.
That's no goodWhaaaaa?
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26/05/2023 00:51:46

dltanner99
dltanner99
Posts: 20 		I saw that others had the same issue when they installed a new computer or upgraded Windows, The license used on the same machine treats the reinstall as if a copy is being out on an unlicensed PC. I just want to be able to use Muvizu as I always have, but I am on a trial copy with limited resources.
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25/03/2024 07:17:57

Doggie55
Doggie55
Posts: 4 		I bought it 3 days ago and installed on windows11 and have the same issue.
I have contacted Digimania. Waiting to hear.
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25/03/2024 21:55:48

Mj3710
Mj3710
Posts: 3 		You should contact Meshmellow. Digimania sold the app to them.
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25/03/2024 22:17:11

Doggie55
Doggie55
Posts: 4 		Thank you. I have done that but am waiting for them to reset my account so I don't get the W2 error on next install
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Muvizu is easy to use 3D animation software that allows anyone to create high quality animations quickly and easily. Muvizu’s animation engine is ideal for storytellers, animators, teachers and businesses looking to engage, enchant and delight audiences with animated content.