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11/08/2010 13:49:53

mervynprince
mervynprince
Posts: 1 		when i try to open muvizu it goes as far as flashpage 3 then sticks there
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11/08/2010 14:23:35

glasgowjim
glasgowjim
Posts: 698 		Hi mervynprince,

Sorry you are having trouble with Muvizu - most people who have had problems getting Muvizu to start have been able to fix it by updating their Direct X 9 files at: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3

Even if you have Direct X 10 or 11 the Direct X 9 files still need to be updated as the DX 8, 9, 10 and 11 files are all independent of each other.

If that doesn't work please let us know.

Take care,
-Jim
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12/08/2010 14:37:12

Jimbo1
Jimbo1
Posts: 1 		glasgowjim wrote:
Hi mervynprince,

Sorry you are having trouble with Muvizu - most people who have had problems getting Muvizu to start have been able to fix it by updating their Direct X 9 files at: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3

Even if you have Direct X 10 or 11 the Direct X 9 files still need to be updated as the DX 8, 9, 10 and 11 files are all independent of each other.

If that doesn't work please let us know.

Take care,
-Jim
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12/08/2010 16:31:03

glasgowjim
glasgowjim
Posts: 698 		Jimbo1 wrote:
Help please, new user today and cant get passed programme set up. Keeps reporting" please refer to DXError.log and DirectX.log in your windows folder"I have tried loading DX files direct from Microsoft and this loads and looks fine but it will not clear this dialog box when I try to run install again.Any ideas. I'm Windows 7


Hi Jimbo, sorry you are having trouble with Muvizu.

From what you are saying it sounds like the Muvizu Direct X install is failing - if you Deselect Direct X on the "Additional Components" screen you might be able to get Muvizu to install properly.

Please let me know how you get on,
-Jim
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Muvizu is easy to use 3D animation software that allows anyone to create high quality animations quickly and easily. Muvizu’s animation engine is ideal for storytellers, animators, teachers and businesses looking to engage, enchant and delight audiences with animated content.