Site Search
Join Muvizu
Messages in this topic - RSS

Home ? Tech Help ? Consistent crashing.

the topic is closed
21/08/2010 15:32:30

Matt
Matt
Posts: 40 		Hey all,

Muvizu keeps crashing my whole PC after 10-15 of minutes of use. The sound card suddenly outputs terribly loud static, and then my PC just restarts. It's rather frustraiting becuase I'm trying to get my comp entry done. I know that Muvizu's still in beta, so I can't really blame it for being touchy, but is there anything I can do to make the crashes less frequent? I lost a whole morning's work because it corrupted the .set file just after I had saved it. bad razz

Thanks for any input,
Matt
permalink
21/08/2010 16:39:05

jonbezMuvizu mogulExperimental user
jonbez
Posts: 201 		I had a similar problem last contest. My pc just got blue sreen of death and reset all the time. I never found out why. I had to switch to an older graphics card to use muvizu. Hope you solve you problem Matt.
permalink
22/08/2010 11:13:33

glasgowjim
glasgowjim
Posts: 698 		Hi Matt and John, sorry you are having trouble.

Generally when your whole PC crashes it's a problem with your hardware or drivers - do you remember what the BSOD error message was John?

Matt- your PC dying after 10-15 minutes of Muvizu use sounds like it could be overheating - is it a laptop or an ordinary desktop?

Take care,
-Jim
permalink
24/08/2010 11:37:03

Matt
Matt
Posts: 40 		My PC is an ordinary big (fairly chuggy) one. I don't think overheating is the cause, to be honest. I've had no problems with overheating before, even when playing games and converting videos etc.

I've noticed that sometimes, if I've been making loads of textures and inporting them, Muvizu seems to be stable for hours and hours. Until I close it by accident and open it again... BOOM.


Matt
permalink
24/08/2010 11:57:52

glasgowjim
glasgowjim
Posts: 698 		Hi Matt,

The reason I suggested overheating is that is what happens if I use Muvizu on my laptop - 10-15 minutes of use then it crashes - unless I sit the corners under the screen on top of coasters (seriously).

It's happening when you minimize then reopen Muvizu? I know of that issue happening with other Unreal 3 engine programmes but I wasn't aware of it happening with Muvizu - I will talk to the devs about it.

Take care,
-Jim.
permalink
24/08/2010 12:06:33

glasgowjim
glasgowjim
Posts: 698 		Hi again,

Could I get some more info off of you please:

Do you get a blue screen or does your PC just stop working?
If you get a blue screen do you know what the .dll file mentioned on it is?
Is it Minimizing then expanding or closing completely then restarting Muvizu?

Take care,
-Jim.
permalink
24/08/2010 14:13:43

Matt
Matt
Posts: 40 		Hey,

It's closing completely and opening again, rather than minimising.
No BSOD (blue screen of death), just lots of loud static-noise for a second, and then it simply stops.

On the whole my PC has always been very stable. I've not really had any other trouble that I can think of in terms of blue screens and stuff.

If it helps, I'm on XP 32bit with 2GB RAM, Q6600, & nVidia GPU.

Matt
permalink
24/08/2010 14:42:31

glasgowjim
glasgowjim
Posts: 698 		Hi again Matt,

When Windows starts up again do you get a "Windows has just recovered from a serious error........" message? If so there should be a bit for "Find Solution" or "Show Details" depending on the version of Windows that you have. (I can't remember how XP words it)

One possible solution is that with Windows XP it could be your graphics drivers have stopped working - it happens to me very occasionally on Windows 7 but it can recover from the driver failure. Could you please try updating your graphics drivers?

You can get the latest NVIDIA drivers from:
http://www.nvidia.com/Download/index.aspx?lang=en-us

One last question: have you played any other Unreal 3 engine games on your PC? (Unreal 3, Gears of War, Rainbow Six: Vegas, APB etc.)

Take care,
-Jim
edited by glasgowjim on 8/24/2010
permalink
26/08/2010 19:07:27

Matt
Matt
Posts: 40 		Updating the graphics drivers appears to have worked, Jim! Big Grin Not experienced a crash for two days... awesome! Thanks a lot for the help!
permalink
01/09/2010 13:10:56

glasgowjim
glasgowjim
Posts: 698 		Happy to help and glad to hear that it worked
permalink
the topic is closed

Home ? Tech Help ? Consistent crashing.

About

Media

Legal

Muvizu

Muvizu is easy to use 3D animation software that allows anyone to create high quality animations quickly and easily. Muvizu’s animation engine is ideal for storytellers, animators, teachers and businesses looking to engage, enchant and delight audiences with animated content.