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Home ? Tech Help ? some of my saved projects will not open

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22/12/2010 12:52:47

rwtread01
rwtread01
Posts: 16 		hi muvizu i have some projects that i put a lot of time and effort in but when i save them and try to open it at a later time muvizu crashes. some of my projects work fine all the preset projects work fine but the
projects i put the most work into always seem to have the same issue when i try to reload the saved file.
help please!!!!!!!!!
edited by rwtread01 on 22/12/2010
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22/12/2010 13:04:59

glasgowjim
glasgowjim
Posts: 698 		Hello rwtread01, sorry you are having trouble.

Could I please ask you a couple of questions?

Does an error message show up when Muvizu crashes? If so what is it?
When you save the sets is Muvizu running in low memory mode?
Have you got any custom content in the set? (Models, textures, sounds etc.)

Take care,
-Jim.
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22/12/2010 14:39:33

rwtread01
rwtread01
Posts: 16 		"there is no disk in the drive please insert disk into drive" and yes i do have custom chest decals on some
actors and backdrops. and when i view the usage percentage in the view secton i am never more than at 25% (and some custom sound)
edited by rwtread01 on 22/12/2010
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22/12/2010 14:41:38

glasgowjim
glasgowjim
Posts: 698 		Hello again rwtread01,

When you loaded the custom content into Muvizu was it on a DVD, pen drive or other removable media?

Take care,
-Jim.
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22/12/2010 15:01:11

rwtread01
rwtread01
Posts: 16 		all files were on my hard drive
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22/12/2010 15:07:33

glasgowjim
glasgowjim
Posts: 698 		Hmm, that's odd - could you please send the .set files and crash dump files to us?

You can get the dump files from C:\Program Files\Muvizu\MuvizuGame\Logs (or C:\Program Files (x86)\Muvizu\MuvizuGame\Logs if you have a 64-bit system) they are the files that end in .dmp.

If you e-mail the .set and .dmp files to bugs@muvizu.com, along with a brief description of the problem (just in case it's not me that gets the e-mail) the devs should be able to have a look at them and see what the problem is.

Take care,
-Jim.
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22/12/2010 15:11:45

rwtread01
rwtread01
Posts: 16 		wil do thanks!!
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22/12/2010 15:19:03

rwtread01
rwtread01
Posts: 16 		where do i find the set files
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22/12/2010 15:23:06

glasgowjim
glasgowjim
Posts: 698 		The .set file is the file that's saved by Muvizu when you click "Save" - you also pick where it's saved, so it's different for every person.
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22/12/2010 16:27:57

glasgowjim
glasgowjim
Posts: 698 		Thanks rwtread01, I just got your e-mail and have just entered the bug info onto our database - hopefully the devs can shed some light on what's happening.

Could I ask you two more questions please? - What operating system do you have? What version of Muvizu do you have? (you can check the Muvizu version by going to "About" on the menu bar.

Thanks,
-Jim.
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22/12/2010 17:22:14

rwtread01
rwtread01
Posts: 16 		i open from the launcher i have the latest version i am using windows vista
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23/12/2010 10:48:41

glasgowjim
glasgowjim
Posts: 698 		Thanks rwtread01, is it 32-bit or 64-bit (the fact you didn't say makes me assume 32-bit).

Cheers!
-Jim.
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23/12/2010 19:55:26

rwtread01
rwtread01
Posts: 16 		thats correct
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Home ? Tech Help ? some of my saved projects will not open

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