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Home ? Tech Help ? Problem with creating...

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06/09/2011 09:43:44

thol
thol
Posts: 4 		Hello,
when i trie to create something, muvizu freezes.
The Create Window is not showing.
I have a Radeon HD 5800, Intel i7,Windows 7 64, lot's of memory. Tried to reinstall. Still the same.
The older version of muvizu works well.
Anyone the same problem?

Greetings
thol
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06/09/2011 10:40:23

Marco_D
Marco_D
Posts: 582 		thol wrote:
Hello,
when i trie to create something, muvizu freezes.
The Create Window is not showing.
I have a Radeon HD 5800, Intel i7,Windows 7 64, lot's of memory. Tried to reinstall. Still the same.
The older version of muvizu works well.
Anyone the same problem?

Greetings
thol


Hi Thol,

I'm sorry to hear that you are having problems with Muvizu.

Can you please give us a little bit more of information?

Does Muvizu freeze when you click the create button?
This is something we definitely didn't see before!

Cheers,
Marco
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06/09/2011 11:12:59

thol
thol
Posts: 4 		Hi Marco,
the problem is the 64bit version.
I've uninstalled this version and installed the 32bit version
and it is working.
When i start the 64bit version, it lasts a long time until the
muvizu Window opens. After that, when i click on "Create" it's
still ok but when i click on, for example, "Character" nothing happens any more
and I have to stop the program over the task manager.
When I install the 64bit version I've checked all components to install.
I have no problems with other 64bit Software and all new drivers for my pc installed.
I have also installed the program "as Administrator".
Here are the system infos from muvizu32:
System information:

System
------
OS: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
.Net: v2.0.50727
DirectX: v9.0c

CPU: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz

Physical memory: 8.9914 GB (431.8516 MB used)
Virtual memory: 1.9999 GB (827.2305 MB used)
Largest free block: 749.5508 MB
Page file: 22.6615 GB
Display device #1: \\.\DISPLAY1
Description: ATI Radeon HD 5800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip: ATI display adapter (0x689E)
Memory: 1261 MB
Mode: 1920 x 1080 (32 bit) (60Hz)
Driver: 8.17.0010.1091

Display device #2: \\.\DISPLAY2
Description: ATI Radeon HD 5800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip: ATI display adapter (0x689E)
Memory: 1261 MB
Mode: 1600 x 1200 (32 bit) (60Hz)
Driver: 8.17.0010.1091

Drive #1: C:
Model: Hitachi HDT721010SLA360
Capacity: 429499412480
Free: 44762783744

Drive #2: D:
Model: Hitachi HDT721010SLA360
Capacity: 21473918976
Free: 8205631488

Drive #3: F:
Model: Hitachi HDT721010SLA360
Capacity: 549210169344
Free: 35114053632

Drive #4: E:
Model: HL-DT-ST DVDRAM GH22NS40

Muvizu
------
Version: MZASS-v0.17b - build: 2011.09.05.01R (32-bit)

No. objects: 0
No. lights: 0
No. cameras: 1
No. effects: 0
No. characters: 0
Undo: 0 undo, 0 redo

Object resources: 70350 objects
Textures: 32.9104 MB
Animation: 285.7969 KB
Other: 15.5440 MB
Total: 48.7326 MB

Running for: 47 seconds

Hope you can help me, otherwise i use the 32bit version.
Thanks and sorry for my bad english... :-(

Cheers,
thol
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06/09/2011 11:41:11

Marco_D
Marco_D
Posts: 582 		Hey Thol,

Thanks for giving us the details we needed.
It's very strange that you are having this problem. It seems to be something specific to your system.
I'm running the exact same operating system and didn't experience any problems.

So lets try and solve this mystery

Let's try a fresh install first.

1 - Uninstall any 64 bit versions of Muvizu you may have on your hard drive. (Control panel - Programs and Features).
2 - Delete the folder c:\Program Files\Muvizu - default path.
3 - Restart you machine.
4 - Install the 64 bit version (when the DirectX window pops up, don't change anything)

I hope this helps. Keep us posted please.

Cheers,
Marco
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06/09/2011 12:21:33

thol
thol
Posts: 4 		YES! It is working!
First i uninstalled everything.
Second, i use CCleaner. Rebooting, installed,
working!
Thanks for your help and for this great software!
Cheers
thol
www.tholip.de
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07/09/2011 15:23:15

JamieMuvizu staff
Jamie
(Account inactive)
Posts: 609 		I tried these steps myself today. Mainly to see how well CCleaner works, as I never had a problem running Muvizu

The results have been really good, a whole lot of junk has been cleaned out of my system and overall the performance seems to so much better - I'd totally recommend everyone to use CCleaner periodically on their computers!

Cheers,
Jamie.

--
Direct, don't animate!
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