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Home ? Characters ? problem creating character

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04/11/2011 20:28:51

wizedavis
wizedavis
Posts: 1 		muvizu hooks when i try to create a new character. iv reinstalled and still does same. please help me
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07/11/2011 11:27:00

Luscan
Luscan
Posts: 176 		Hi Wizedavis,

Sorry to hear that you're having trouble with Muvizu. Could you please give us some more information?

Are you using the most up-to-date version of Muvizu (available from our Download page) as well as the correct version for your operating system (If you're on a 32 bit operating system you should be using the 32 bit version of Muvizu, for example)?
Can you create lights, objects or backgrounds?
Could you try updating your video card drivers (which should be available on the manufacturer of your graphics cards' website)?

If you are using the most up to date version and the correct version for your operating system could you send a copy of your DXDiag.txt to bugs@muvizu.com so we can take a slightly more technical look at things?

In order to make a DXDiag.txt you need to:
1 - Click Start
2 - Click Run/Search
3 - Type dxdiag.exe in to the text box that appears and press enter.
4 - Click 'Save all information' in the program that starts
5 - Attach the created .txt file to an email and send it to bugs@muvizu.com

Hopefully we'll be able to figure out what's causing these issues!
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Home ? Characters ? problem creating character

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Muvizu is easy to use 3D animation software that allows anyone to create high quality animations quickly and easily. Muvizu’s animation engine is ideal for storytellers, animators, teachers and businesses looking to engage, enchant and delight audiences with animated content.