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Home ? Tech Help ? Muvizu 3D crashes when importing an MP3 file

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12/08/2010 20:20:24

WoodySRW
WoodySRW
Posts: 2 		I'm attempting to import an MP3 file but everytime I do Muvizu crashes. Are there any restrictions, barring file size (my file is 2.8mb), that need to be considered such as sampling rate, mono/stereo, encoder, etc?
My file is local to the PC but you can click this LINK to download the file should you want to test it. (Sorry about the caps but the fact the link is a link does not show up in the message)
I forgot to mention that the file works on MP3 players.
edited by WoodySRW on 8/12/2010
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13/08/2010 10:47:10

NeilExperimental userMuvizu staff
Neil
Posts: 396 		Hi WoodySRW,


Sorry you're experiencing problems with Muvizu. There are no restrictions that need to be considered, as long as you have enough free memory (which shouldn't be a problem as your mp3 isn't huge). We've seen a couple of issues with obscure versions of the mp3 format, but they're extremely rare.

I can't see what the problem is with your mp3 file as it works fine for me. Could you tell me how you were trying to import it (as a sound effect, as dialogue, or as background audio) and describe the crash? What buttons did you click, and was there a message that appeared, that sort of thing. Do other mp3 files work, or is it only this one that crashes?

Hopefully we can get this fixed for you.
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13/08/2010 16:44:40

WoodySRW
WoodySRW
Posts: 2 		Thanks for the prompt response.
I clicked "Prepare dialogue" "Page - Audio", clicked "Import" selected the MP3 file and Muvizu crashed instantly with message "Muvizu has encountered a problem and needs to close. We are sorry for the inconvenience."
Here's a LINKto an image of the Windows dialogue box.
My PC has 4GB of RAM, so probably not related to the memory.
Cheers
Haven't tried other MP3 files, but will do
edited by WoodySRW on 8/13/2010
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19/10/2010 01:48:56

abolina
abolina
Posts: 8 		hello, best to import wav in mono,thant i found it nice with muvizu
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