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08/02/2011 13:20:45

DyllyMuvizu mogulExperimental user
Dylly
Posts: 555 		I'm another one of those poor oinks with no internet connection at home so I'm having one or two problems compounded by the only net connection I have accessn to is up a flight of stairs and wheels don't get up them too well...still heres the problem and what Ive done so far...

PC old but plenty of juice, umph or elastic (I'm not very technical)
Operating system Windows XP

I've installed muvizu and when I click on the icon I get the following message

"failed to initialise (0cx0000135)"

I've followed the other threads I could find here and downloaded the DirectX updates (that need no tinternet connection) but then I had no idea where to put them...

I also tried running the install again without clicking the boxes for Direct X etc. but still get the same message.

Please help if possible as I'm eager to start twiddling!

Best regards
Dylly

Any
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08/02/2011 14:08:50

glasgowjim
glasgowjim
Posts: 698 		Hi Dylly, sorry you are having trouble.

In most cases that message refers to a .NET framework error - you should be able to fix it by uninstalling the version on your PC (It will generally be described as "Microsoft.NET framework" in the uninstall menu) and either installing the version that comes with Muvizu (by running the Muvizu installer again and making sure that the .NET option is checked) or installing the latest version.

The latest version can be found at:

http://www.microsoft.com/net/download.aspx

Please let me know how you get on.

Take care,
-Jim.
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08/02/2011 14:28:37

DyllyMuvizu mogulExperimental user
Dylly
Posts: 555 		Hi Jim,
Thanks for the speed of the replY

Just downloaded and tried to install the .Net as reccomended. However that installer is now telling me I need to install the Micorsoft 32 bit imaging component. Just off to the download centre to look for it now. I will let you know what happens in a bit!
Regards Dylly
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08/02/2011 15:09:30

DyllyMuvizu mogulExperimental user
Dylly
Posts: 555 		Hi Jim,
Right I found something that seems to be right....erm...this is what I installed anyway...

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=8e011506-6307-445b-b950-215def45ddd8#Top

After installing that I reinstalled muvizu making sure everything was selected and installed. Still no joy, so now I am installing the .net although that seems to be taking a very long time indeed. I will keep at it though, failing that its a new pc as I'm determined to have a go with muvizu although my old pc is a collectors edition...it does have Babbages signature on the bottom!

I will keep you up to date with progress!
Best regards
Dylly
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08/02/2011 15:19:45

glasgowjim
glasgowjim
Posts: 698 		Hi again Dylly, that looks like the right thing - especially since the .Net install is now working.

Hopefully the new version of .Net will solve the problem - if it doesn't could you please e-mail your DXDiag output file to us?

You can get it by doing the following:

Click on "Start"
Click on "Run"
Type in "Dxdiag"
Hit enter
Click yes if asked to check Driver Signatures
Once it's fully loaded click "Save All Information"
Choose where to save it
Click "Save"

Once you have that file could you please e-mail it to bugs@muvizu.com along with a note of the error, just in case it's someone else that opens the e-mail.

Hopefully that will shed some light on what is causing the crash, if .Net doesn't fix it.

Take care,
-Jim
edited by glasgowjim on 08/02/2011
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