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Home ? Tech Help ? mouse cursor jumps off

the topic is closed
04/08/2011 00:27:10

collins2099
collins2099
Posts: 5 		HELLO! HELP!

I have:
  • 2.8GHz processor
  • ATI 2600 graphics card
  • plenty free drive space
    • I've just installed Muvizu...a great program! If I can make it run... I cannot change relationship between objects. When I left-click on any object to move it, the mouse curser jumps to the left and the object starts moving to the rleft of the screen into the remotest position.
    Please, help!
    M
    permalink
    04/08/2011 10:14:43

    Marco_D
    Marco_D
    Posts: 582     		Hi Collins,

    Can you give us a bit more of informations about your operating system? Is it updated?
    Which mouse are you using?

    This is a very unusual behaviour!
    We will do our bets to help you out

    Cheers,
    M
    permalink
    04/08/2011 19:22:15

    collins2099
    collins2099
    Posts: 5     		Hello, Marco_DHello
    Thanks for looking into it.

    Here it is:

    Intel(R) Core(TM) 2 Extreme CPU7900 @ 2.80 G
    Frequency: 2800 MHz
    L1 cache: 4,096 KB
    L2 cache: 32KB
    Memory: 2,028 MB

    Graphics
    Video card: ATI Mobility Radeon HD 2600 XT

    Windows Vista Home Baisic (6.0.6002)
    IE Version 8.0.6001.19088
    permalink
    04/08/2011 19:28:58

    collins2099
    collins2099
    Posts: 5     		collins2099 wrote:
    Hello, Marco_DHello
    Thanks for looking into it.

    Here it is:

    Intel(R) Core(TM) 2 Extreme CPU7900 @ 2.80 G
    Frequency: 2800 MHz
    L1 cache: 4,096 KB
    L2 cache: 32KB
    Memory: 2,028 MB

    Graphics
    Video card: ATI Mobility Radeon HD 2600 XT

    Windows Vista Home Baisic (6.0.6002)
    IE Version 8.0.6001.19088


    Yeah, I am using Microsoft wireless mouse. But also I have used a wired Apple mouse with same results
    M
    permalink
    05/08/2011 12:06:21

    Marco_D
    Marco_D
    Posts: 582     		collins2099 wrote:
    collins2099 wrote:
    Hello, Marco_DHello
    Thanks for looking into it.

    Here it is:

    Intel(R) Core(TM) 2 Extreme CPU7900 @ 2.80 G
    Frequency: 2800 MHz
    L1 cache: 4,096 KB
    L2 cache: 32KB
    Memory: 2,028 MB

    Graphics
    Video card: ATI Mobility Radeon HD 2600 XT

    Windows Vista Home Baisic (6.0.6002)
    IE Version 8.0.6001.19088


    Yeah, I am using Microsoft wireless mouse. But also I have used a wired Apple mouse with same results
    M


    Hey Collins,

    Thanks for your reply.

    If possible try to test it with a wired mouse - standard PS/2 connector or USB.
    Also, can you check if there are up to date drivers for your mouse?

    I'll keep investigating this issue to see if we can get to the bottom of it

    Cheers,
    M
    permalink
    05/08/2011 12:48:04

    Marco_D
    Marco_D
    Posts: 582     		OK here are a few things you can try if updating the drivers doesn't help.

    - If you're using an optical mouse, consider the surface that it's on. This sort of behaviour can be caused by using the mouse on a somewhat reflective surface. Try a matte mousepad.

    - Have you checked your pointer settings in Control Panel\mouse\pointer options?
    Make sure snap-to is unchecked, and you may want to set the pointer motion to about half-way....on the slider bar.
    1. go to control panel
    2. click on mouse icon
    3. Pointer options tab - automatic move pointer disabled.

    - Mousepad - Some colours doesn't reflect the rays from the mouse. So if you move the mouse to the colour where it can reflect it the mouse pointer jumps to it.

    - Don't place the mouse too near the receiver.

    Hope this helps.

    Please keep us posted on your progress.

    Cheers,
    M
    edited by Marco_D on 05/08/2011
    permalink
    05/08/2011 17:19:27

    collins2099
    collins2099
    Posts: 5     		Hello, Marco
    I did try using a reguar mouse and changing mouse parameters. It's the result... I don't think this is a mouse problem, because in all other applications it work perfectly. Something happens when I try to pick up an object (a table, a person, a wall, a camera, ect.) on the screen of Muvizu. It sends the object flying into far away place to the left of the screen. If I try to lift it (both mouse key pressed) then it fly up and left into the same remote locaton. Though, it does allow the rotation function by pressing the right mouse key.

    Also, I forgot to mention that I have the iMac. With the Boot Camp I have partitioned the hard drive, and now I do work on PC Windows (Vista)
    M
    edited by collins2099 on 08/08/2011
    permalink
    08/08/2011 10:52:13

    Marco_D
    Marco_D
    Posts: 582     		collins2099 wrote:
    Hello, Marco
    I did try using a reguar mouse and changing mouse parameters. It's the result... I don't think this is a mouse problem, because in all other applications it work perfectly. Something happens when I try to pick up an object (a table, a person, a wall, a camera, ect.) on the screen of Muvizu. It sends the object flying into far away place to the left of the screen. If I try to lift it (both mouse key pressed) then it fly up and left into the same remote locaton. Though, it does allow the rotation function by pressing the right mouse key.

    Also, I forgot to mention that I have the iMac. With the Boot Camp I have partitioned the hard drive, and now I do work on PC Windows (Vista)
    M
    edited by collins2099 on 08/08/2011


    Hi Collins,

    Indeed this is definitely one weird bug!
    It might be related tot the fact that you are using Windows on a Mac. The reason I'm saying this is because you seem to be the only one with this problem.

    I'll do a bit of research and see if I can find a solution for you. Although I have the feeling this is going to be a hard one to solve.

    Also can you tell me what your frame rate is? Do you notice some sort of graphical lag at all?
    The reason I ask is because boot camp might have an impact on your machine's performance.

    Cheers,
    Marco
    edited by Marco_D on 08/08/2011
    permalink
    08/08/2011 21:55:46

    collins2099
    collins2099
    Posts: 5     		Hello, Marco
    Today I updated all drivers - no go...Screen rate 60hz
    No lag on the screen, if anything an object moves fast into oblivion.
    Thanks for trying!
    M
    edited by collins2099 on 08/08/2011
    permalink
    09/08/2011 10:43:01

    Marco_D
    Marco_D
    Posts: 582     		Hi Collins,

    Yeah, unfortunately this one is going to be very hard to solve.
    I do believe it has something to do with the fact that you are using a Mac.

    So far you are the only user with this problem. The vast majority of Muvizu users are PC users.

    I'm not ready to give up just yet, I'll research on this and will let you know if I come up with something helpful.

    Cheers,
    Marco
    permalink
    12/09/2011 00:11:02

    ziggy72Muvizu mogulExperimental user
    ziggy72
    Posts: 1988     		I have a clue here - I have just experienced a similar thing, of a character I tried to move flying off to the back wall of skydome. The reason? I was testing my re-installed graphics tablet. It has never happened before, except once, about 6 months ago, when I tried to use the (then new) tablet with Muvizu and decided against it when it sent things sliding about everywhere. I though the problem was with the tablet being too sensitive to be used with Muvizu, so forgot about it and used the mouse instead.

    It's not a mouse problem as such, I think, but one of interaction with a touch surface, like the touchpad on your machine, interfering in some way with Muvizu (even if you're not using it). Short of completely disabling the touchpad, I don't see how you can get around the problem, unfortunately.
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