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Home ? Tech Help ? Error on exit

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04/06/2012 09:06:40

hugmyster
hugmyster
Posts: 107 		I'm running Muvizu on Windows 7, so the 64 bit version I assume. On exiting I had a screen full of error messages, though it did exit on hitting the 'X'.
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04/06/2012 09:20:28

DyllyMuvizu mogulExperimental user
Dylly
Posts: 555
I'm running Muvizu on Windows 7, so the 64 bit version I assume

Ah but Hugmyster...everything is not as it seems... when downloading did you take the red pill or the blue pill...

That would make a good concept for a Movie! I occasionally have the same problem but Muvizu shuts down before I can save the screen shot. I'm on 64 bit too but I tend to put this problem down to the length of time I've had Muvizu running.
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04/06/2012 10:00:22

Marco_D
Marco_D
Posts: 582 		Hi hugmyster,

Are you running Muvizu with Directx11 or Directx9?

Cheers,
Marco
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04/06/2012 18:16:48

ziggy72Muvizu mogulExperimental user
ziggy72
Posts: 1988 		Similar issue here - Win7, all 64 bit. If I save a set just before I load a new one it will give me the Fatal Error! screen about 50% of the time. If I don't save it, the new set loads fine just about every time. Not scientific results exactly, but...
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05/06/2012 10:19:33

Marco_D
Marco_D
Posts: 582 		Hey guys,

There is a known issue about exiting Muvizu when using DirectX 11, you will get a message saying "Muvizu has stopped working".
We are currently working on this.

The crash Ziggy just mentioned is indeed a weird one I cannot reproduce, either in Dx9 or Dx11.
Any details you can remember that might make a contribution for this?

Cheers,
Marco
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05/06/2012 10:43:30

JamieMuvizu staff
Jamie
(Account inactive)
Posts: 609 		Ziggy, Could this be to do with the disappearing characters? (which I'm about to look into your set file and see what happens for me).

I think maybe your crash is different from the other ones reported, since your crash is happening when you load after saving and the first report is happening on exit from the application.

Possibly this is more related to a specific scene? Or does this happen with other set files as well?

--
Direct, don't animate!
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05/06/2012 16:23:20

ziggy72Muvizu mogulExperimental user
ziggy72
Posts: 1988 		How to explain this...
I have a set, the theatre, and I have to use umpteen version of it to get around various time/performance issues (discussed in other posts). I had to change a light on each and every one of them, which involved copying the light from the source set, then pasting it into all the other versions. I make the changes, save the set, load up the next one, paste in the light, etc. I realised, after doing this for a while, that I could actually make Muvizu crash by making sure to make saving the set the very last thing I did before loading the next one. If I saved the set, then selected stuff, moved around, etc, then loaded up another one it didn't crash (mostly!). Like I said, not exactly a scientific explanation, but it defintely is repeatable on my machine. And I'm using DX9 for everything at the moment, as I need the speed. And the disappearing character only happens with one instance of the set, none of the 17 other ones. I've sent you (Jamie) an email about that today.

Onwards!
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06/06/2012 10:03:10

JamieMuvizu staff
Jamie
(Account inactive)
Posts: 609 		ziggy72 wrote:
...which involved copying the light from the source set, then pasting it into all the other versions. I make the changes, save the set, load up the next one, paste in the light, etc. I realised, after doing this for a while, that I could actually make Muvizu crash by making sure to make saving the set the very last thing I did before loading the next one. If I saved the set, then selected stuff, moved around, etc, then loaded up another one it didn't crash (mostly!).



Does this happen with other set files?
What versions have the sets been saved in? (Go to about, system info and the muvizu tab, theres a save history there)
Does it only happen following these steps?
  • Copy a light
  • Open a new set
  • Paste the light
  • Save the new set


--
Direct, don't animate!
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06/06/2012 12:11:08

hugmyster
hugmyster
Posts: 107 		I've been running this Muvizu set-up for a while, though this is the first time I've ever encountered this error. I don't know if I'm on Direct-X 9 or 11. Can I go for a halfway house and say 10?

Incidentally, I took the purple pill. I think Morbius was having one of those days...
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06/06/2012 20:25:25

ziggy72Muvizu mogulExperimental user
ziggy72
Posts: 1988 		Jamie wrote:
Does this happen with other set files?
What versions have the sets been saved in? (Go to about, system info and the muvizu tab, theres a save history there)
Does it only happen following these steps?
  • Copy a light
  • Open a new set
  • Paste the light
  • Save the new set
Haven't had time to experiment fully, but I'd say yes, it does sometimes happen that way with other set files. It's just really noticable when it's predictable, I guess. All sets are latest version .20b 64 bit DX9.

As for the steps (it's always an old set of course) I can't seem to replicate it using those...hmm, not sure what I did different.


Anyway, here's my system info.


System information:
System
------
OS: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120330-1504)
.Net:
DirectX: v10.0
CPU: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
Physical memory: 7.9773 GB (1.0208 GB used)
Virtual memory: 25.9250 GB (748.0313 MB used)
Largest free block: 8181.4004 GB
Page file: 23.9302 GB
Display device #1: \\.\DISPLAY1
Description: NVIDIA GeForce GTS 450
Manufacturer: NVIDIA
Chip: GeForce GTS 450
Memory: 4050 MB
Mode: 1024 x 768 (32 bit) (85Hz)
Driver: 8.17.0013.0142
Drive #1: C:
Model: ST3250410AS ATA Device
Capacity: 202375163904
Free: 96875319296
Drive #2: D:
Model: ST3250410AS ATA Device
Capacity: 47577034752
Free: 5079277568
Drive #3: E:
Model: ST3750840AS ATA Device
Capacity: 750153728000
Free: 202030678016
Drive #4: F:
Model: SAMSUNG HD103SJ ATA Device
Capacity: 1000202039296
Free: 654860550144
Drive #5: W:
Model: PIONEER DVD-RW DVR-219L ATA Device
Using DirectX 9 renderer
Muvizu
------
Version: MZASS-v0.20b - build: 2012.05.10.01R (64-bit) DX9
No. objects: 90
No. lights: 14
No. cameras: 4
No. effects: 0
No. characters: 3
Undo: 0 undo, 0 redo
Object resources: 89743 objects
Textures: 100.4602 MB
Animation: 766.5938 KB
Other: 35.9673 MB
Total: 137.1675 MB
Scene file: E:\Muvizu Films\SYBD\Sets\Theatre 04 01.set
History: MZASS-v0.12b - build: 2010.08.30.03R
History: MZASS-v0.20b - build: 2012.05.04.01R (64-bit) DX9
History: MZASS-v0.20b - build: 2012.05.10.01R (64-bit) DX9
Running for: 10 minutes, 44 seconds
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07/06/2012 18:11:09

JamieMuvizu staff
Jamie
(Account inactive)
Posts: 609 		hugmyster wrote:
I've been running this Muvizu set-up for a while, though this is the first time I've ever encountered this error. I don't know if I'm on Direct-X 9 or 11. Can I go for a halfway house and say 10?

Incidentally, I took the purple pill. I think Morbius was having one of those days...



If you go to the about screen (the ? icon on the top right hand corner of Muvizu) it'll tell you which direct x you are using. Let us know here or you can go into the system info (click the button) and then click the copy button and email everything to use

--
Direct, don't animate!
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07/06/2012 18:12:35

JamieMuvizu staff
Jamie
(Account inactive)
Posts: 609 		ziggy72 wrote:
Haven't had time to experiment fully, but I'd say yes, it does sometimes happen that way with other set files. It's just really noticable when it's predictable, I guess. All sets are latest version .20b 64 bit DX9.



Is this with a set you've already sent me? If not send it to me and I'll try reproducing this problem and see what I can come up with. I figure it's a different crash to the one hugmyster is reporting as your getting it in the save / load process and his is happening on exit.

--
Direct, don't animate!
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07/06/2012 20:04:38

ziggy72Muvizu mogulExperimental user
ziggy72
Posts: 1988 		It is with the set I sent you, but for the full effect you'd need the other 16. Anyway, I spent last night trying to replicate it as I had to load up and render out all my cameras and I couldn't get it to do it - even after loading/using/saving 4 or 5 of the same sets one after the other, I couldn't make it crash again like I did before. I don't understand! Muvizu is toying with me... Hammer Time
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08/06/2012 13:22:49

hugmyster
hugmyster
Posts: 107 		Jamie wrote:
hugmyster wrote:
I've been running this Muvizu set-up for a while, though this is the first time I've ever encountered this error. I don't know if I'm on Direct-X 9 or 11. Can I go for a halfway house and say 10?

If you go to the about screen (the ? icon on the top right hand corner of Muvizu) it'll tell you which direct x you are using. Let us know here or you can go into the system info (click the button) and then click the copy button and email everything to use


I've had a nose and it seems I'm on DirectX 9, so not the latest version.

Any use?
edited by hugmyster on 09/06/2012
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10/06/2012 14:27:32

JamieMuvizu staff
Jamie
(Account inactive)
Posts: 609 		ziggy72 wrote:
It is with the set I sent you, but for the full effect you'd need the other 16. Anyway, I spent last night trying to replicate it as I had to load up and render out all my cameras and I couldn't get it to do it - even after loading/using/saving 4 or 5 of the same sets one after the other, I couldn't make it crash again like I did before. I don't understand! Muvizu is toying with me... Hammer Time



Hmm... is there anything else your aware of doing before that you've not done recently? Some ideas might be, edit a character? edit lights? view the timeline? edit cameras? move cameras? change output settings?

I'll give this a go and see what happens though. Thanks for the feed back ziggy!

--
Direct, don't animate!
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10/06/2012 14:36:23

JamieMuvizu staff
Jamie
(Account inactive)
Posts: 609 		hugmyster wrote:
I've had a nose and it seems I'm on DirectX 9, so not the latest version. Any use?



Might be, could you just check the File > Options dialog and let me know if you have an option to switch on Direct X 11?

--
Direct, don't animate!
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10/06/2012 15:08:38

ziggy72Muvizu mogulExperimental user
ziggy72
Posts: 1988 		Jamie wrote:
Hmm... is there anything else your aware of doing before that you've not done recently? Some ideas might be, edit a character? edit lights? view the timeline? edit cameras? move cameras? change output settings?


Ah, yes, there was one (and only one) difference - the output codec. I was trying the Huffy YUV to keep the file size down, but the output was a bit erratic - coloured blocks and blackouts mostly. And before you ask, no I didn't keep any of it - straight in the digital bin with that lot and changed back to the Intel YUV as per usual. The sets are all set in place now, y'see, can't change a single thing now for continuity reasons. With the iYUV in place, all the sets outputted perfectly (and no crashes after save). Strange.
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10/06/2012 15:15:09

JamieMuvizu staff
Jamie
(Account inactive)
Posts: 609 		ziggy72 wrote:
Ah, yes, there was one (and only one) difference - the output codec. I was trying the Huffy YUV to keep the file size down, but the output was a bit erratic - coloured blocks and blackouts mostly. And before you ask, no I didn't keep any of it - straight in the digital bin with that lot and changed back to the Intel YUV as per usual. The sets are all set in place now, y'see, can't change a single thing now for continuity reasons. With the iYUV in place, all the sets outputted perfectly (and no crashes after save). Strange.



Interesting. Huffy YUV is my preferred choice of codec and I've never had any problems with it (other than generating huge files). It's possibly a step in the right direction though, knowing there was a different output setting in place when it was crashing. I wouldn't need the output files unless you were outputting anything in between the save and load steps to get the crash. Either way it's the crash I'm more interested in.

--
Direct, don't animate!
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10/06/2012 17:36:35

hugmyster
hugmyster
Posts: 107 		Jamie wrote:
hugmyster wrote:
I've had a nose and it seems I'm on DirectX 9, so not the latest version. Any use?


Might be, could you just check the File > Options dialog and let me know if you have an option to switch on Direct X 11?


I was just fiddling about and it blew out a second time. Hmmm.

In the File > Options sections there is nothing about Direct X 11.

Could it be installed or is it the graphics board?
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11/06/2012 09:30:33

JamieMuvizu staff
Jamie
(Account inactive)
Posts: 609 		hugmyster wrote:
I was just fiddling about and it blew out a second time. Hmmm. In the File > Options sections there is nothing about Direct X 11. Could it be installed or is it the graphics board?



Ok, thanks. It was just to make sure it wasn't DX9 running through DX11 but its obviously not if you've no option for this. We had a known issue with DX11 crashing on exit of the application but that's not the problem your having.

Is this happening consistently? Does it only happen with some set files?

--
Direct, don't animate!
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