Site Search
Join Muvizu
Messages in this topic - RSS

Home ? Publishing Your Video ? Project Assets - video

the topic is closed
12/07/2010 10:27:05

toonaramaMuvizu mogulExperimental user
toonarama
Posts: 661 		Hello there

Not sure what I am doing wrong so hopefully you can help.

I uploaded a video for my project "The hard" and it successfully loaded it on Youtube - however the video is not showing up in my project assets. Am I missing something?


thanks

Toonarama
permalink
12/07/2010 11:29:52

Muvizu_AdminMuvizu staff
Muvizu_Admin
Posts: 100 		Hi Toonarama,

We operate a moderation policy to display videos on Muvizu.com - just in case someone uploads inappropriate content. This means your video can be available on youtube and not show up on Muvizu.com and since this is a manual process videos are only moderated monday to friday 9am to 5.30pm as we don't work outside of those hours

However your video does not show up in our moderation system, although we can view it on youtube.com. Did you upload it directly to youtube? If so our special muvizu tags won't be applied to your upload and our system can only bring back videos that are tagged. If you have uploaded directly to youtube what you need to do to have your video show up on muvizu is to 1) Link your muvizu account to your youtube account and then 2) Upload the video again but this time through Muvizu.com - it will still show up on your youtube page but it means our tags will be added to it so we can retrieve it.

If you have already done this then thats another matter, let us know and we'll look into it further.

Thanks for getting in touch,
The Muvizu Team.


P.S. Is this your video?

permalink
12/07/2010 11:46:37

toonaramaMuvizu mogulExperimental user
toonarama
Posts: 661 		Hello again

Thank you for your reply.
I did upload it via the website (yesterday evening) and my youtube account is linked to my muvizu account (I know when I uploaded that I didn't have to enter my Youtube password so this would seem to prove that.

However I am not sure I added a "muvizu" tag - could this be the problem?

thanks

Mick
permalink
13/07/2010 08:54:38

Muvizu_AdminMuvizu staff
Muvizu_Admin
Posts: 100 		Hi Mick,

Thanks for getting back to us.

The tags we refer to are special behind the scenes tags that are put on to the video uploaded via the application or our website (muvizu.com). You don't need to worry adding them yourself.

We will take a closer look into this situation and see if we can find the problem. In the meantime could you try uploading your video again?

Thanks,
The Muvizu Team
permalink
13/07/2010 09:35:57

toonaramaMuvizu mogulExperimental user
toonarama
Posts: 661 		Hello there
I think I might have worked out what went wrong. I tried uploading again last night and despite the fact that it failed (because YT identified it as a duplicate even though I changed the title and the name of the video file - obviously too smart for me) it did appear to be adding it to my project assets.

So, when I uploaded the video the first time my son was actually using the computer and is likely to have left the Muvizu website as soon as the video was successfully uploaded onto YT. From what I saw last night it would appear that you ned to stay in the website until the video is fully processed.

Does that seem to make sense?

thanks

Mick
permalink
13/07/2010 10:49:36

Muvizu_AdminMuvizu staff
Muvizu_Admin
Posts: 100 		Mick,

Once the video finishes uploading there isn't anything more that needs to be done on Muvizu.com - its just a case of waiting for the video to come back to Muvizu's moderation system from youtube, this normally takes about 15 minutes.

We've just ran through a test upload of a video and everything worked fine here - so we're really not sure where the problem is coming from.

The duplicate video does show up in our moderation system but since its a duplicate on youtube we can't play it either This would suggest that everything will work fine if you delete the original and duplicate (waiting an hour or so for youtube to completely clear it's records of your videos to prevent it being marked as a duplicate again). Once you've uploaded it again through Muvizu.com we should see it in our moderation system within 15 minutes.

Thanks again,
The Muvizu Team
permalink
13/07/2010 22:47:27

toonaramaMuvizu mogulExperimental user
toonarama
Posts: 661 		Uploaded again - looks more promising although the previous video seems to be stuck in processing the new one is awaiting moderation
permalink
14/07/2010 09:20:51

Muvizu_AdminMuvizu staff
Muvizu_Admin
Posts: 100 		Thats it now Mick! We havn't been able to find out what the exact problem was - our best guess is that the gremlins were pretty busy just at the time you first uploaded it.
permalink
the topic is closed

Home ? Publishing Your Video ? Project Assets - video

About

Media

Legal

Muvizu

Muvizu is easy to use 3D animation software that allows anyone to create high quality animations quickly and easily. Muvizu’s animation engine is ideal for storytellers, animators, teachers and businesses looking to engage, enchant and delight audiences with animated content.