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02/02/2011 15:37:44

Quoling
Quoling
Posts: 112 		glasgowjim wrote:
Hi again Pete,

I didn't realise that it was happening before it hit 2GB - do you remember what it was using when it came up?


I believe it was just under or just over 1GB.

glasgowjim wrote:

I also wasn't sure if you knew that Muvizu was only 32-bit and that a 64 bit version was in the works so I thought it would be best to put it simply so more people could understand it - I didn't mean to imply that you didn't understand the differences between 32 and 64 bit software


No problem - you should see some of the support questions I get! - didn't mean to sound ungrateful!

glasgowjim wrote:

This is something that we will be keeping an eye on as we are testing the upgraded version of the engine - especially when we get our hands on the 64-bit version.


I and I am sure everyone is looking forward to that...
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04/02/2011 12:14:59

glasgowjim
glasgowjim
Posts: 698 		Hi Pete,

One of the devs discovered something unusual in one of your models (but I am not sure which one :/ ) could you please try opening up the .ASE files with a text editor and looking for this entry (it's right at the top) - it's the bit in red that might be causing the problems:

Source *3DSMAX_ASCIIEXPORT
*COMMENT "HardPCM'S ASE output, Using HSKP2UNR.rb Plugin for Sketchup "
*MATERIAL_LIST {
*MATERIAL_COUNT 1
*MATERIAL 0 {
*MATERIAL_NAME "HSKP2UNR_Tex"
*MATERIAL_CLASS "Multi/Sub-Object"
*NUMSUBMTLS 13
*SUBMATERIAL 0 {
*MATERIAL_NAME "Engine.DefaultTexture"
*MATERIAL_CLASS "Standard"
*MAP_DIFFUSE {
*MAP_CLASS "Bitmap"
*BITMAP "C:\ut3\toto.bmp"
*UVW_U_OFFSET 0.0
*UVW_V_OFFSET 0.0
*UVW_U_TILING 1.0
*UVW_V_TILING 1.0


Once you have found the model it's in could you please try importing it to a blank set, saving it and seeing if it can load?

If it kills the blank set that means we know what model is causing it - if it does could you please try changing the red entry to:

*MATERIAL_NAME "<DarkRed>"

Then import it into another blank set? That should hopefully fix things (with the exception of the low memory issue :/ )

They are seeing if it's going to be possible to salvage the set, but this would allow you to use the model in the mean time.
Take care,
-Jim.
edited by glasgowjim on 04/02/2011
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06/02/2011 11:16:13

Quoling
Quoling
Posts: 112 		thanks for the tip Jim, I have gone through all the ase files and 4 of them matched the description but none crashed Muvizu when openining a blank set. I have started the set again and using Emily's tip, reduced the overall size and this seems to work now.
Thanks again

Pete
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Muvizu is easy to use 3D animation software that allows anyone to create high quality animations quickly and easily. Muvizu’s animation engine is ideal for storytellers, animators, teachers and businesses looking to engage, enchant and delight audiences with animated content.