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Home ? Tech Help ? no characters or objects appear

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07/08/2010 10:37:47

mrjelly
mrjelly
Posts: 1 		I've just installed the software and tried to create a scene. The background etc is fine but the two things I can't create are the characters or objects. They don't appear when the window comes up. what can I do?
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07/08/2010 12:38:33

glasgowjim
glasgowjim
Posts: 698 		mrjelly wrote:
I've just installed the software and tried to create a scene. The background etc is fine but the two things I can't create are the characters or objects. They don't appear when the window comes up. what can I do?


Hi Mr Jelly,

The first time that you run Muvizu it needs access to the internet in order to build a list of all the objects and characters, so if it is bein blocked by a firewall or you do not have that PC connected to the internet it won't be able to create a list of characters.

If the PC is connected to the internet and Muvizu isn't being blocked by a firewall we will need to investigate this further.

Thanks for trying Muvizu,
-Jim
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08/08/2010 14:14:51

pontadouro
pontadouro
Posts: 9 		Hi glasgowjim,

I have the same problem. I have installed muvizu about 4 or 5 times now and no luck. Still no characters or objects. When I start the first time after installation it doesn't seem to connect to the internet. No errors reported also.
I am connected to the internet and unblocked muvizu in the firewall. I have also disabled the firewall completely to make sure it is not somehow blocking anything.
Nothing.
Please advise. Me and my daughter are dying to try it out since yesterday.
Please advise.

Regards

PD


glasgowjim wrote:
mrjelly wrote:
I've just installed the software and tried to create a scene. The background etc is fine but the two things I can't create are the characters or objects. They don't appear when the window comes up. what can I do?


Hi Mr Jelly,

The first time that you run Muvizu it needs access to the internet in order to build a list of all the objects and characters, so if it is bein blocked by a firewall or you do not have that PC connected to the internet it won't be able to create a list of characters.

If the PC is connected to the internet and Muvizu isn't being blocked by a firewall we will need to investigate this further.

Thanks for trying Muvizu,
-Jim
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08/08/2010 16:22:59

pontadouro
pontadouro
Posts: 9 		Actually, when I start muvizu, I get that little windows and the 4th line says: downloading remote manifest....DONE.
But still, when muvizu opens there are no characters, no objects etc.

please advise
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08/08/2010 17:06:27

glasgowjim
glasgowjim
Posts: 698 		Hi Pontaduro,

I am just checking something for you - I will hopefully be able to help you out shortly.

-Jim.
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08/08/2010 17:39:17

pontadouro
pontadouro
Posts: 9 		Look forward to that.
thanks a lot
regards
PD

glasgowjim wrote:
Hi Pontaduro,

I am just checking something for you - I will hopefully be able to help you out shortly.

-Jim.
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08/08/2010 17:49:15

glasgowjim
glasgowjim
Posts: 698 		Hi again,

What I would like you to do is please delete the cache of files that Muvizu has downloaded and then run Muvizu again - hopefully that should fix it for you.

The files are called "AnimationData.dat, ApplicationData.dat and CharacterData.dat"

Unfortunately they are located in hidden folders, which you need to edit some Windows options to see:

In Windows 7 and Vista
Go to Start > Computer
Go to the Menu Bar and click on Organise and then Folder and Search Options
Click on the View Tab
Click on the Circle beside Show Hidden Files, Folders and Drives
Click Apply

In Windows XP (I had to grab this from Microsoft's website as I do not have an XP computer at home to check)

Click Start, and then click Control Panel.
Click Appearance and Themes, and then click Folder Options.
Click on the View Tab
Click on the Circle beside Show Hidden Files, Folders and Drives
Click Apply

The Folder that you need to access is, again, in different places depending on the Operating System:

In Windows 7 and VIsta:
C:\Program Data\Muvizu

In Windows XP: (I am not 100% sure of the location as I do not have an XP machine - I will be able to post it's exact location tomorrow)
C:\Documents and Settings\All Users\Roaming\Muvizu
It could also be
C:\Documents and Settings\All Users\Local\Muvizu

So, if you could delete the listed files from those locations and try running Muvizu again it should hopefully get it working for you - if not I please let me know.

Take care,
-Jim.
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08/08/2010 18:22:24

pontadouro
pontadouro
Posts: 9 		Thanks for your quick reply.
I am on windows vista home
Unfortunately I do not have the folder C:\Program Data\Muvizu

Any advise?


glasgowjim wrote:
Hi again,

What I would like you to do is please delete the cache of files that Muvizu has downloaded and then run Muvizu again - hopefully that should fix it for you.

The files are called "AnimationData.dat, ApplicationData.dat and CharacterData.dat"

Unfortunately they are located in hidden folders, which you need to edit some Windows options to see:

In Windows 7 and Vista
Go to Start > Computer
Go to the Menu Bar and click on Organise and then Folder and Search Options
Click on the View Tab
Click on the Circle beside Show Hidden Files, Folders and Drives
Click Apply

In Windows XP (I had to grab this from Microsoft's website as I do not have an XP computer at home to check)

Click Start, and then click Control Panel.
Click Appearance and Themes, and then click Folder Options.
Click on the View Tab
Click on the Circle beside Show Hidden Files, Folders and Drives
Click Apply

The Folder that you need to access is, again, in different places depending on the Operating System:

In Windows 7 and VIsta:
C:\Program Data\Muvizu

In Windows XP: (I am not 100% sure of the location as I do not have an XP machine - I will be able to post it's exact location tomorrow)
C:\Documents and Settings\All Users\Roaming\Muvizu
It could also be
C:\Documents and Settings\All Users\Local\Muvizu

So, if you could delete the listed files from those locations and try running Muvizu again it should hopefully get it working for you - if not I please let me know.

Take care,
-Jim.
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08/08/2010 18:28:37

glasgowjim
glasgowjim
Posts: 698 		pontadouro wrote:
Thanks for your quick reply.
I am on windows vista home
Unfortunately I do not have the folder C:\Program Data\Muvizu

Any advise?



That's odd - are there any other folders inside Program Data? If so could you try running Muvizu as an administrator? (Right-click and then Run as Administrator)

Take care,
-Jim.
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08/08/2010 18:44:36

pontadouro
pontadouro
Posts: 9 		Hi,

Yes, there are many folders in c:\Program Data\ but not muvizu :-(

Tried to run it as an administrator...nothing.

Will now try to re-install it as an administrator.

will let you know what happens.

thanks
edited by pontadouro on 8/8/2010
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08/08/2010 19:02:23

glasgowjim
glasgowjim
Posts: 698 		Hello again,

Hopefully that will work, if not there is one last thing that I can try - but it will take me a little while to set up - so I will start now, just in case.

-Jim.
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08/08/2010 19:24:22

pontadouro
pontadouro
Posts: 9 		nothing yet.
re-installed muvizu as an administrator, started it as an administrator and nothing: still no characters etc.

thanks for helping.

pd
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08/08/2010 19:33:30

glasgowjim
glasgowjim
Posts: 698 		It was worth a try - the last thing I can suggest is creating the Folder yourself and manually installing the cache files to that location.

I have uploaded the cache files to Rapid Share at http://rapidshare.com/files/411786865/Cache.zip so if you download then open the zip file you can then have access to the cache files.

If you move them to the Program Data\Muvizu folder that you have created it should, hopefully, work.

I would recommend scanning the .zip file with a virus scanner before you open it - just in case.

Whether this works or not I will be passing this on to the Devs to see if they can figure out the cause.

-Jim.
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08/08/2010 20:05:24

pontadouro
pontadouro
Posts: 9 		YES!!!!!

It works now.

many thanks for your time! My daughter is jumping around the room :-)

kind regards

PD
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08/08/2010 20:21:42

glasgowjim
glasgowjim
Posts: 698 		Glad to hear it PD

I have to admit I have no idea why this happened, but hopefully the Devs will be able to figure it out.

One quick question- is it the 32-Bit or 64-Bit version of Vista that you have?

Take care, and I hope your daughter has fun,
-Jim.
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08/08/2010 20:57:20

pontadouro
pontadouro
Posts: 9 		glasgowjim wrote:
Glad to hear it PD

I have to admit I have no idea why this happened, but hopefully the Devs will be able to figure it out.

One quick question- is it the 32-Bit or 64-Bit version of Vista that you have?

Take care, and I hope your daughter has fun,
-Jim.


thanks again.
I am using the 32bit version.

hope they can figure it out...

best,

pd
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12/08/2010 15:36:49

pontadouro
pontadouro
Posts: 9 		Hi again,
there must be something wrong with the my installer file.
I have installed it again on a brand new PC running Windows 7 and the samething happen: there is no muvizu folder inside c:\Program Data

very weird.

regards

joao

pontadouro wrote:
glasgowjim wrote:
Glad to hear it PD

I have to admit I have no idea why this happened, but hopefully the Devs will be able to figure it out.

One quick question- is it the 32-Bit or 64-Bit version of Vista that you have?

Take care, and I hope your daughter has fun,
-Jim.


thanks again.
I am using the 32bit version.

hope they can figure it out...

best,

pd
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12/08/2010 15:51:45

glasgowjim
glasgowjim
Posts: 698 		Hi Joao,

It's pretty strange that it's happening to two of your PCs - did you get asked by Windows Firewall to allow Muvizu access to the internet? (you need to let Launcher.exe and Muvizu.exe through) If both machines have access to the internet and both machines are allowing Muvizu and the Launcher through the Firewall it's possible that it's your Router that is blocking Muvizu.

Muvizu goes through port 80 and instructions on how to open ports can be found at: http://portforward.com/ it's got a pretty comprehensive list of Routers and the procedures used to open ports (just view the default guide and add port 80).

If you would rather update the cache files I have created a self-extracting file - all you need to do is unzip it:

http://www.filefront.com/17189470/Muvizu Cache - Vista and 7.exe

Please let me know how you get on.
-Jim.
edited by glasgowjim on 8/12/2010
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