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13/10/2013 09:52:02

vittorioconsolo
vittorioconsolo
Posts: 7 		Need your help... Cannot find the licence manager on the ? in order to purchase the play+
Can you please tell me what I have to do?
I downloaded the most recent version of the play, but no link is available.
Thanks
ViCo
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13/10/2013 11:28:37

ukBertyMuvizu mogulExperimental user
ukBerty
Posts: 975 		So the ? is in the top right hand corner of Muvizu. Licence Manager is the last entry on the list.

If it's not there I can only assume that you do not have the latest version. Click on ? and go to about. The version with the licence manager is MZASS-v1.2 build 2013.10.05.10R

Do you have this version ?
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13/10/2013 12:32:26

MrDrWho13Muvizu mogulExperimental user
MrDrWho13
Posts: 2220 		http://www.muvizu.com/Wiki/wiki/95/purchasing-and-registering-a-play-license

Wikipedia
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13/10/2013 14:44:55

vittorioconsolo
vittorioconsolo
Posts: 7 		I've got version 1.1... You are right. What is strange is that this morning I accepted my play's suggestion to download the latest available version. So I assumed that it was the right one. Do you suggest to dowload it directly from the web site or accepting the pop up that appears everytime I launch the play?
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13/10/2013 15:07:52

ziggy72Muvizu mogulExperimental user
ziggy72
Posts: 1988 		Safest option is to download the full version from the website - that will overwrite everything 1.1 related, and you should then be good to go. If Play keeps asking to update itself, the program is probably being blocked by a firewall or not run as administrator or some other obscure thing
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13/10/2013 15:14:37

vittorioconsolo
vittorioconsolo
Posts: 7 		I'll do that. Thanks
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13/10/2013 17:33:46

vittorioconsolo
vittorioconsolo
Posts: 7 		I douwnloaded the 1.2 version, as requested. Made the 150GBP transaction and got the code. The transaction has been closed, but, after that, an error during the upgrading procedures occured 4 times and it is still there. I sent an e-mail to the contact help desk. Hope I'll get an answer soon.
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13/10/2013 17:36:59

MrDrWho13Muvizu mogulExperimental user
MrDrWho13
Posts: 2220 		You should get a reply tomorrow.
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13/10/2013 21:32:37

urbanlamb
urbanlamb
(Account inactive)
Posts: 1786 		yes uninstall it all look for folders left behind and clean your registry and download a fresh copy of 1.2 from the site and install that then enter the license key it should work. If you have done all that then yeah put a ticket into their brand new help desk and they should reply within 24 hours I would think.
edited by urbanlamb on 13/10/2013
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14/10/2013 17:59:10

vittorioconsolo
vittorioconsolo
Posts: 7 		Thanks for your feedback. Unfortunately, this is not exactly a procedure '...for everyone...", as Muvizu assumes to be...! Clean your registry, look for folder left....? Not for me... I'm a teacher, not an software engineer!
I'm in contact with the customer care department, exchanging with them screen shots and mails, so that they can try to understand what's going on. The transaction has gone, but I don't still have my upgrade. I hope to solve as soon as possible and I'll give you all a feedback. Anyway thank you very much for your suggestions.
ViCo
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14/10/2013 18:09:12

urbanlamb
urbanlamb
(Account inactive)
Posts: 1786 		hehe okay just trying to help.
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14/10/2013 18:39:24

vittorioconsolo
vittorioconsolo
Posts: 7 		You are right, apologize.
I'm just a bit disappointed for my troubles.
You have been very kind.
ViCo
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15/10/2013 12:41:11

snoopylino
snoopylino
Posts: 36 		You really work alot on it and put in a lot of effort. I think its dissapointing that there is so much work to do with the fbx import and export as well as with modelling the objects. It is really hard and there is a lot to learn to actually be able to do all thetse things.

Many thanks for all your efforts and i hope that muvizu will find a way to save us all this extra work. Its very easy at the moment to loose the will to work with muvizu - now that i bought it..sigh.

I am glad you share all ur work with us and help us so much. I hope you can succeed with your further work.
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15/10/2013 14:42:01

ukBertyMuvizu mogulExperimental user
ukBerty
Posts: 975 		Snoopylino - We all know what you mean.

We have all been through the pain of getting to grips with 3D modelling and still all struggle. When I started with Muvizu I knew nothing, and I mean nothing about 3D models.

I still know very, very little about them but over time have built up enough knowledge to be able to get at least somewhere and enable Muvizu to do what I want it to.

This is not so much Muvizu's fault, but rather where 3D modelling technology is at the moment.

Persevere and things will start to come together.
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15/10/2013 14:56:22

Mike_Num_5
Mike_Num_5
Posts: 165 		Hi Snoopy,

I know modelling can be difficult, especially if you are new to it. We have had quite a few requests over the years to have more file types included in the import options, as such, FBX is becoming quite prominent within the animation industry, so it seemed logical that we include it.

I personally used to know very little about modelling up until I started watching these YouTube tutorials on Blender.


Now I feel more confident with it and although I would still say I'm not a modeller, I can put together some nice basic things and import them over using the FBX exporter.

The Wiki is also getting updated all the time to include tutorials and helpful information regarding the new features, be it the FBX importing or hand holding stuff.

I hope you download Blender and give it a go as it's not hard at all once you watch a few I should know as I was the biggest sceptic around! Now I can make quite a few objects and get them in Muvizu!

P.s. here is the link for Blender! http://www.blender.org/

All the best,

-Mike.
edited by Mike_Num_5 on 15/10/2013
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15/10/2013 15:05:29

snoopylino
snoopylino
Posts: 36 		hi ukBerti
yes that's true - I do not want to blame the Muvizu give - but all of these formats - axes and different handlings etc. pity that there are no standards.
I try my best to read everything with and learn. but it is really very difficult. I'm starting to just like you :-)
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15/10/2013 15:10:52

fazz68
fazz68
(Account inactive)
Posts: 763 		i think the trouble with using blender after you have been using sketchup forever is the fact you cant do everything with just your right hand on the mouse very rarely touching the keyboard. blender is very keyboard orientated, shift this and hold that and such. i have watched blender tutorials over and over and still find myself forgetting which key does what and going back and watching again. but i wont be beaten and eventually that knowledge might finally sink into my sketchup brain
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15/10/2013 15:13:17

snoopylino
snoopylino
Posts: 36 		hi mike,
thank you for your effort. I'm from Switzerland and my english it is still a bit difficult - here I try my best - so excuse my bad english. to look at programs tutorial about 3d is not so easy - it gets better, but I have to learn both the language and the program. I try it on - thanks to your help here. you are very nice and helpful. thank you
blender I'll watch now and see what I can do with it.
merci bien :-)
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15/10/2013 15:45:01

Mike_Num_5
Mike_Num_5
Posts: 165 		fazz68 wrote:
i think the trouble with using blender after you have been using sketchup forever is the fact you cant do everything with just your right hand on the mouse very rarely touching the keyboard. blender is very keyboard orientated, shift this and hold that and such. i have watched blender tutorials over and over and still find myself forgetting which key does what and going back and watching again. but i wont be beaten and eventually that knowledge might finally sink into my sketchup brain


Yea, I know how you feel.

I used to use Sketchup to model, (or rather to start practising 3D modelling), and the controls are really intuitive and easy to use. So I also found it difficult to change from them to Blender.

snoopylino wrote:
pity that there are no standards



I also agree here, I wish there would be a set of standards that everybody uses to make this sort of thing easy, but alas, the world just doesn't want it to be so
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15/10/2013 16:24:11

snoopylino
snoopylino
Posts: 36 		than we strongly hope that we will be profis in using blender

Mike_Num_5 wrote:
fazz68 wrote:
i think the trouble with using blender after you have been using sketchup forever is the fact you cant do everything with just your right hand on the mouse very rarely touching the keyboard. blender is very keyboard orientated, shift this and hold that and such. i have watched blender tutorials over and over and still find myself forgetting which key does what and going back and watching again. but i wont be beaten and eventually that knowledge might finally sink into my sketchup brain


Yea, I know how you feel.

I used to use Sketchup to model, (or rather to start practising 3D modelling), and the controls are really intuitive and easy to use. So I also found it difficult to change from them to Blender.

snoopylino wrote:
pity that there are no standards



I also agree here, I wish there would be a set of standards that everybody uses to make this sort of thing easy, but alas, the world just doesn't want it to be so
permalink
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Muvizu is easy to use 3D animation software that allows anyone to create high quality animations quickly and easily. Muvizu’s animation engine is ideal for storytellers, animators, teachers and businesses looking to engage, enchant and delight audiences with animated content.